Privacy policy

Privacy Policy Trendabrands

https://www.planttraps.eu

About our Privacy Policy

Trendabrands cares a lot about your privacy. We therefore only process data that we need for (improving) our services and treat the information we collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services of Trendabrands. The effective date for the validity of these terms is 22/01/2024, with the publication of a new version, the validity of all previous versions expires. This Privacy Policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions, if any, this information may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse, and what rights you have with respect to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it, which security techniques we use and to whom the data can be viewed.

Webshop software

Shopify

Our store is developed with software from Shopify. Personal data that you make available to us for our services are shared with this party.Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose.Based on the agreement we have with them, Shopify is obliged to take appropriate security measures.These security measures include the use of SSL encryption and a strong password policy.Shopify is a certified processor of credit card data.Shopify uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own corporate group to further improve its services. Shopify takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your data may be processed in the United States.

Web hosting

Hostnet

We purchase web hosting and email services from Hostnet. Hostnet processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data.Hostnet has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data.Hostnet is bound to secrecy under the agreement.

E-mail and mailing lists

Hostnet

We use the services of Hostnet for our regular business e-mail traffic.This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible.Hostnet has no access to our mailbox and we treat all our email traffic confidentially.

Payment processors

Shopify Payments For handling (part of) the payments in our online store we use the platform of Shopify Payments.Shopify Payments processes your name, address and place of residence and your payment details such as your bank account or credit card number.Shopify Payments has taken appropriate technical and organizational measures to protect your personal data.Shopify Payments reserves the right to use your data to further improve the service and in this context to share (anonymized) data with third parties.Shopify Payments shares personal data and information regarding your financial position with credit rating agencies in the case of an application for a deferred payment (credit facility).All the above-mentioned safeguards regarding the protection of your personal data also apply to those parts of Shopify's services for which it engages third parties. Shopify Payments does not retain your data longer than permitted by the statutory time limits.

Shipping and logistics

PostNL

If you place an order with us, it is our job to get your package delivered to you. We use the services of PostNL to carry out the deliveries.

It is therefore necessary that we share your name, address and place of residence information with PostNL.PostNL uses this data solely for the purpose of executing the agreement.If PostNL engages subcontractors, PostNL will also make your data available to these parties.

PacksIf you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL and Packs to carry out the deliveries.This requires us to share your name, address and place of residence information with PostNL and Packs.PostNL and Packs only use this information for the purpose of executing the agreement.In the event that PostNL and Packs engages subcontractors, PostNL and Packs will also make your information available to these parties.

Invoicing

Visma

To keep our records, we use the services of Visma.We share your name, address and residence information and details related to your order.This data is used to administer sales invoices.Your personal data is transmitted and stored in a protected manner. Visma is bound to secrecy and will treat your data confidentially. Visma does not use your personal data for purposes other than those described above.

External sales channels

Bol.com

We sell (part of) our items through the platform of Bol.com.If you place an order via this platform, Bol.com shares your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Amazon

We sell (some of) our items through the platforms of Bol. and Amazon. If you place an order via this platform, Bol. and Amazon shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have implemented appropriate technical and organizational measures to protect your data from loss and unauthorized use.

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of providing our services. That is, the purpose of processing is always directly related to the order you provide.We do not use your data for (targeted) marketing.If you share data with us and we use this data - other than at your request - to contact you at a later time, we will ask you explicit permission to do so.Your data will not be shared with third parties other than to fulfill accounting and other administrative obligations.These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.

Data collected automatically

Data automatically collected by our website is processed for the purpose of further improving our services. This data (e.g. your IP address, web browser and operating system) is not personal data.

Cooperation with fiscal and criminal investigations

In appropriate cases, Trendabrands may be required by law to share your information in connection with governmental tax or criminal investigations.In such a case, we are forced to share your information, but we will resist within the possibilities offered by law.

Retention periods

We will retain your information for as long as you are our client.This means that we will keep your client profile until you indicate that you no longer wish to use our services.If you indicate this to us we will also interpret this as a request to forget.This also means that we will not retain your data for more than two years from the last point of contact or transaction, unless there is a legal justification for doing so.Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data, so we will retain this data for as long as the applicable term runs.

However, employees no longer have access to your client profile and documents we have produced as a result of your assignment. Your rights Pursuant to applicable Dutch and European legislation, as a data subject you have certain rights with respect to personal data processed by us or on our behalf.We explain below which rights these are and how you can invoke these rights.In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us.In the event that you wish to receive the data at a different e-mail address or for example by post, we will ask you to identify yourself.We keep records of processed requests; in the case of forgetting requests, we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format we use within our systems. You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.

Right of inspection

You always have the right to inspect the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data together with an overview of the processors holding this data, indicating the category under which we have stored this data, at the e-mail address known to us.

Right of rectification

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you rectified. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been adjusted.

Right to restriction of processing

You always have the right to limit the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you, carried out by another party.You can make a request to this effect to our contact person for privacy matters.You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.

Right of objection and other rights

You have the right to object to the processing of your personal data by or on behalf of Trendabrands. If you object, we will immediately stop processing your personal data pending the outcome of your objection.If your objection is well-founded, we will provide you with copies of the personal data we process and will permanently discontinue the processing.You also have the right not to be subjected to automated individual decision-making or profiling.We do not process your data in such a way that this right applies.If you believe that it does, please contact our contact person for privacy matters.CookiesGoogle Analytics

Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service.

We use this service to track and get reports on how visitors use the website.This processor may be required by applicable laws and regulations to provide access to this data.We collect information about your browsing habits and share this data with Google.Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products.

Third party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time.However, you will always find the most recent version on this page.If the new privacy policy affects how we process data already collected about you, we will notify you by email.

Contact details

Trendabrands

Spaceshuttle 6
3824 ML Amersfoort
The Netherlands
T (033) 453-2006
E info@trendabrands.nl